Your satisfaction is our primary goal. All Evolution Supply most products have a 60 Day, 100% Guarantee (for USA orders only). If for any reason you are dissatisfied with any of these products you have purchased at evolutionsupply.com, you may return the unused portion for a full refund less shipping*. To qualify you must notify us of the return of your item(s) within 60 days of receipt of your order. Orders shipped outside of the USA are not eligible for refunds.
Return of products shipped with free shipping:
Any items being returned that were shipped with no shipping cost (free shipping), will be charged $7.95 if returned for a refund, for any reason. This amount be will be deducted from the refund. This includes partial order returns.
Products Not Included in 60-Day, 100% Guarantee Refund:
Products not included as part of this refund include gallon size orders and any large quantity supplement (32 ounces or larger in quantity.), and EmuDog Emu Oil. For these products returns are not accepted.
Notify of us your return via phone by calling us at 678-918-8672, Monday through Friday, 9:00 AM – 5:00PM EST.
Use a trackable and or insured shipping method as we can not be responsible for lost return shipments. Be sure to retain a copy of the invoice for your records. For your protection and to ensure prompt delivery, we recommend you send your return via USPS or FedEx. Original shipping costs and return shipping fees are not refundable.
Returns must be sent to: EvolutionSupply, 90 Grayson Industrial Parkway, Suite 100, Grayson, GA 30017
Returns sent to any other address will not be processed.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 4 -6 business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at firstname.lastname@example.org or 678-918-8672
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier; if needed.
f you have any questions or concerns regarding a return, refund, or exchange, contact our Customer Service at 678-918-8672, Monday through Friday, 8:00AM -4:00PM EST. Please follow the instructions below carefully before returning items.
If you have any complaints, questions, or concerns about the quality of our products please call us at (678) 918-8672. We will be glad to answer any questions or concerns you may have. As stated above, we offer a 60 day return policy if you are not satisfied with any of our products for any reason.
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